The Company
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First Global Consultants Inc is a Canadian based Software Consultancy Company which
helps its clients to gain competitive advantage by providing cost-effective and
efficient business and technological solutions. First Global Consultants Inc. has
been serving its clients since 1999 in North America.
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The IT industry in Pakistan which is mainly made up of small and medium enterprises
continues to face various challenges one of which is the non-availability of financing.
With the IT marketplace slowly but surely gaining maturity, the issue of non availability
of financing options is a major obstacle to the growth of this industry in Pakistan.
Due to the requirement of the development of I.T industry in Pakistan First Global
Consultant Inc. is contending force in the information technology industry by offering
high quality products and services in both domestic markets, through optimal employment
of technical, human and organizational resources, best practices and ethical standards
and by meeting the needs of our Clients.
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In 2003, First Global Consultants Inc developed its sister-concern company by the
name of Orion Institute. Orion Institute is a Training Department of First Global
Consultants and it has been serving I.T industry of Pakistan.
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In 2005, First Global Consultants Inc has also Started one more division by the
name of Orion Call Center to serve its client 24x7 365 days a year with consistent
services. Orion Call Center consists of a team of Customer Service, Tele-Marketing
& E-marketing Representatives. Our Call Center Team has over three years International
Outbound and as well as International Inbound industrial experience in Assessment
of Customers, Promoting new Services of I.T Products, ( Software, Network Support,
E-Commerce Solution etc), Appointment Setting, Leads Generation, etc for US & Canadian
based Businesses.
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OUR AIM & OBJECTIVES
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To provide E-Marketing, Inbound, Outbound and Receivables Management Call Centre
Services, to all businesses, industries, using our state of the art Call Centre.
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To give prompt and reliable services and support up to the entire satisfaction of the
customer.
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To develop software according to the companies specific needs and also, to export
software in order to earn Foreign Exchange for the country.
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To assist companies by offering them Services Contract for Scanning Documents and for
Document Management Software.
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Call Center Services
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Virtually every business is dependent on the telephone, but most do not consider
the detrimental effects of not having a professional timely response to their callers.
Your calls will be routed to our own team of trained professional who will then
answer calls in your company’s name or on behalf of your company’s name and according
to your specific instructions. Whether you are looking for an inexpensive alternative
to hiring your own receptionist or requiring response lines for a major campaign
of any sort, we have the workable solutions for you.
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Outbound Tele Services
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Orion Call Centre manages a broad range of outbound services for clients across
various industry segments. We have the expertise to set up and manage large outbound
contact centre operations. We have built a solid foundation to manage all kinds
of campaigns for our clients.
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Our agents are proficient in handling the entire gamut of calls, from simple welcoming
calls, to calls pertaining to surveys, verifications, lead generation, collections
and many other areas.
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Outbound Services Include
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Sales
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Telemarketing services
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Lead generation / qualification
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Prospecting
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Promoting new services or products
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Appointment Setting
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Survey
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Our Valued Clients
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T-Mobile (USA)
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Verizon (USA)
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Cingular (USA)
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Sprint (USA)
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Vonage (USA/Canada)
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Packet8 (USA)
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Voip.com (Canada)
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BellSouth (Canada)
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Fido Wireless (Canada)
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Inbound Tele Services
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Orion Call Centre provides off shore contact centre solutions to clients across
the globe. We utilize and deploy the most sophisticated call processing and telecom
systems in the world. Our call routing feature allows the system to instantaneously
scan available agents and route calls to the most appropriately skilled agents.
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Our operating centre receives customer calls over dedicated international privately
leased circuits. We can handle calls relating to various products across numerous
industries.
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Our Team
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Orion Call Center consists of a team of Customer Service & Tele-Sales Agents. Our
Call Center Team has over four years of industrial experience in Assessment of Customers,
Promoting new Services or Products, Appointment Setting, Leads Generation for the
Clients.
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Training
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The program of courses and workshop for Call Centre and Customer Service Representative
or any individual seeking skill building for more effective customer relations.
Successful completion of this program will help you build or master critical competencies,
and will provide you the recognition for your professional development. In this
program students will also learn a variety of office tasks such as Introduction
to PC, Word, Excel, Access, PowerPoint, Outlook and Projects. Students will also
be tested for customer service knowledge and proficiency skills required in the
call centre environment.
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This program prepares individuals in the demanding field of Customer Service and
Call Centre Agents. This training comprises of full customer service and call centre
skills reinforced by a simulated call centre environment which OCC provides to its
students.
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A call center training program includes:
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The importance of a customer focused attitude.
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Representing the corporate mission.
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Building rapport.
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Using positive language.
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Critical skills of questioning, listening, and confirming in order to determine customer
needs and increase call efficiency.
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Essential skills for showing value, confirming satisfaction, uncovering additional service
opportunities and closing the call.
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Needed skills for handling challenging calls, preventing them from escalating, and
bouncing back after stressful calls.
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Mock Calls.
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Live Calls to US & Canadian Customers.
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2 Weeks Internship.
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This Training Covers the requirements of Financial Institute, Multinational Companies,
Importers/Export Groups, Educational Institutes for Local & International Market
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Facilities
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The Orion Call Centre is a fully equipped call centre located in Karachi, Pakistan.
The Centre has world class telecommunications technology, 24 X 7 operations. It
contains the capabilities and enablers conducive to high quality sustained performance.
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World class technology
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Telephony which includes a call recording system for quality assurance on all inbound
and outbound calls
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System availability in excess of 99.99% with UPS for all systems and generator backup
for server and all other hardware
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Backup tape drive for data redundancy
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High Quality Assurance Services
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Highly qualified Human Resource pool
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Skill based interviews are conducted to select “vocational” employees who are most suited
for balancing customer management, negotiations and recoveries
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Training programs are conducted to focus on telephone negotiations skills, customer
management and receivables strategies
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The People
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It is the human resource that primarily translates the success of any organization. People bring honesty, creativity and dedication with them and hence people's focus and determination to learn predominantly make up a company's success formula.
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ORION is the company of ambitious, experienced and technically skilled people.
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People who are equipped with all the tools you can use to overcome any critical weakness your IT network may have;
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People who are like a reference guide for you that you could refer quickly to solve your IT related problems.
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Our industry-leading specialists have obtained internationally–recognized certifications and training in their relevant service line or product, and ensure successful, timely completion and commissioning of projects.
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